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Returns & Exchanges
We hope you love shopping with Soake. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
UK Mainland
Carriage is charged to UK Mainland address on orders under the carriage free value of £250. Any orders under this value will be charged £9.00
UK Highlands and Islands
Carriage is charged to UK Highland and Islands on orders under the carriage free value of £275. Any orders under this value will be charged £9.00
All deliveries overseas including Eire will be charged an estimated charge whilst placing your order. Once your order is picked and packed, we then can apply the correct carriage charge to your final invoice for the order.
For an estimated guide to carriage charges for overseas deliveries please see the below table
| Country | 1 carton Approx. value up to £300 | 2 Cartons Approx. Value up to £600 | 3 Cartons Approx. Value up to £900. |
|---|---|---|---|
Eire, Belgium, France, Luxembourg, Holland, Germany, Denmark | £10.00 | £15.00 | £20.00 |
Italy, Portugal, Austria, Czech Republic, Poland, Slovakia, Hungary | £12.00 | £24.00 | £36.00 |
Spain, Sweden, Slovenia, Romania, Bulgaria, Latvia, Finland, Lithuania, Switzerland | £15.00 | £30.00 | £45.00 |
Iceland, Greece, Norway, Estonia, Croatia | £25.00 | £43.00 | £61.00 |
Iceland, Greece, Norway, Estonia, Croatia | Quoted after order | Quoted after order | Quoted after order |
Delivery times will vary according to the delivery address. As a quick guide UK mainland orders will be sent on a 1-2 day service. Highlands and Island UK can be 1-3 days. Europe can take up to 7 days. For the Rest of the world please allow up to 14 days. We can usually deliver well within the timescales above but we cannot guarantee delivery as there can be issues with the courier service or even the address details received.
UK deliveries are usually Monday to Friday. If you require a Saturday delivery this can be arranged but additional charges may apply.
Orders received by Noon should be despatched the same day. We do not despatch on weekends. If an order is placed over this period or bank holidays the order will be despatched the next working day.
Returns and Replacements
We want you to be completely happy with your Soake order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Returning Gifts
When returning a gift, a Soake Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Soake online.
Returning Merchandise by Mail
Please contact Soake prior to returning so we can advise the best and cheapest method forreturning items to us.
